Refund Policy
At N1 Peptides, we are committed to supplying premium-quality research compounds and ensuring every order is handled with care, accuracy, and professionalism.
Due to the specialised and sensitive nature of our products, all sales are considered final and we do not offer returns or refunds except where required under applicable UK law.
Your Statutory Rights
Nothing within this policy affects your statutory rights under the Consumer Rights Act 2015.
If goods arrive:
- faulty
- damaged
- incorrect
- or not as described
you may be entitled to an appropriate remedy in accordance with UK consumer law.
Reporting an Issue
If there is an issue with your order, please contact us as soon as possible so we can investigate and resolve the matter efficiently.
Email: info@n1peptides.co.uk
Please include:
- your order number
- a description of the issue
- photographic evidence where applicable
We kindly request that any issues are reported within 48 hours of confirmed delivery to allow us to properly assess the condition of the goods upon arrival.
Resolution Process
We aim to respond to all support enquiries promptly and work in good faith to achieve a fair and reasonable resolution.
Where possible, we aim to provide an initial response within 24 working hours (excluding weekends and UK bank holidays).
Depending on the circumstances, resolutions may include:
- replacement of the affected item
- partial refund
- full refund (where legally required)
- alternative resolutions at our discretion
Limitations
N1 Peptides cannot accept responsibility for issues arising from:
- improper storage
- incorrect handling
- misuse of products after delivery
Claims submitted outside the stated reporting timeframe may not be eligible for review.
We reserve the right to request additional information before determining an appropriate resolution.
Contact
For all refund or order support enquiries, please contact:
N1 Peptides
Email: info@n1peptides.co.uk